If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange within 30 days from date of purchase. You must call first and receive a RA (return authorization) number. Refunds will be issued in the same manor as payment.  The original shipping and handling charges are not refundable. For additional information please contact us at the address or telephone numbers below. CAPerz c/o Perfect Curve Inc. 200 Lincoln Street 5th Floor Boston, MA 02111 Tel: 617-224-1600 Fax: 617-224-1601 Toll-free: 800-244-7733